- #RESUME STAR APP LAPTOP MAC OSX#
- #RESUME STAR APP LAPTOP UPGRADE#
- #RESUME STAR APP LAPTOP SOFTWARE#
- #RESUME STAR APP LAPTOP WINDOWS 7#
Knowledge of iSeries and as400 systems preferred POS peripheral support: scanners, printers, keyboard, etc Must possess a strong sense of urgency and commitment to results Prepares documentation and written procedures where neededĮxecution of tasks and projects as directed by management Identify and assess root cause of technical trends, identifying opportunities to better serve the user community Will be supporting multiple layers of staff within the company Requires the ability to communicate technical information to non-technical staff while maintaining composure under pressure.
#RESUME STAR APP LAPTOP SOFTWARE#
Must have excellent analytical, problem solving and troubleshooting skills of hardware, software and IP networking (LAN/WAN/Wireless)Įxcellent communication and follow up skills written and verbal Responsibilities may require evening and weekend work in response to needs of the systems being supportedĪssociate Science degree/Technical certificationĮxceptional ability to triage, case, resolve and document issues into an IT Service Management System in a high pressure environment Knowledge of federal copyright laws as they pertain to the use of computer software Some knowledge of data computer security procedures and practices ShoreTel VoIP or Polycom video conferencing experience a plusĪbility to investigate and analyze information and to draw conclusions about computer hardware and software problemsĪbility to write non-technical instructions in the use of programs
#RESUME STAR APP LAPTOP MAC OSX#
Intermediate Microsoft Windows 7/8, Office 2010/2013Įxperience with Apple MAC OSX and above and IOS, and Microsoft Office 2010Īctive Directory and Outlook profile experience Maintain confidentiality with regard to the information being processed, stored or accessed by the networkĪssist in acclimating new employee to TRBJ technology and desktop/office systems to aid in productivityģ+ years of hands on PC, MAC, and IOS system experience Write and maintain system documentation (IT procedures and user FAQs) and system problems and resolutions for future reference (root cause and NOC notifications) Research and recommend hardware and software development, purchase, and use
#RESUME STAR APP LAPTOP UPGRADE#
Using written procedures, configure, troubleshoot, maintain and upgrade selected infrastructure equipment (Wireless access points, telecommunications equipment, secondary storage, etc.) under corporate direction Use only TRBJ IT approved tools for troubleshooting, configuration, deployment, and monitoring Perform local storage backup/recovery functions if needed Log calls/incidents/outages in TRBJ Help Desk System, resolve within department service level agreement timesĬoordinate with corporate IT staff to research and develop changes and configurations when needed Record and maintain hardware and software inventories, site and/or server licensing, and user access and security as part of equipment trackingĭeploy system changes to stores and corporate devices using TRBJ approved system tools Help with equipment tracking and refresh/upgrades under corporate direction. Onsite Hands-on and remote installation, configuration and troubleshooting ofĭesktop hardware systems including attached peripheral devices Knowledge of Microsoft Active Directory and Exchange 2007/2010Įxcellent understanding of Networking Technologies, TCP/IP, VPN, DNS, DHCP, FTP and SMTPįamiliarity with phone/PDA/tablet technologiesĮxperience with support of local and networked printersĮxperience with support of remote access/VPN technologiesĪbility to configure and deploy hardware and softwareīachelor’s Degree and/or applicable technical experience desiredĪpple certified technician is a plus.
#RESUME STAR APP LAPTOP WINDOWS 7#
Escalate issues to appropriate support groups, as requiredīackup support technician for C-level executivesĮxperience using helpdesk ticket tracking systemsĭemonstrated experience with Windows 7 and MS Office suite of products required (Office 2010)ĭemonstrated experience with Mac operating system and Adobe applications Perform problem determination within the Desktop environment and other relevant infrastructure platforms.
Properly set resolution expectations and provide continuous status reporting to support population for unresolved problems Monitor all problems to resolution, even if the problem is not Desktop related Provide project support for all maintenance and deployments to user population Provide general technical advice/training to employees/associates Responsible for the connectivity and configuration of remote/mobile technologies Perform problem determination and resolution as required. Support all hardware, software, and mobile technology issues. In person technology support for NY offices
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